Clinicians, leaders, researchers, patients and policy makers use data to improve care. ‘If you can’t measure it you can’t improve it’ (Peter Drucker). Yet, improvement specialists also observe that the reverse—if you can measure it, you can improve it—is not necessarily true. In fact, healthcare is inundated with data that are not or cannot be used for quality improvement.
In this seminar, we explore recommendations for selecting, presenting and interpreting quality data and we seek to highlight how leaders use the data in strategic and operational decisions.